Rian Murphy - Writing Resume

SUMMARY

Excellent writer with the expertise to produce effective documentation in any format for users at any level. Solid experience in Financial Services, Software Development, E-Commerce, Telecommunications, ERP. Practiced in documentation for developers, process analysis, requirements management, web administration. Notable success with:

• API/SDK Documentation

• BRS, SRS, SAD

• Design Documents

• Developer Guides

• End-User Manuals

• Infrastructure Doc

• Job Aids

• On-Line Documentation

• Process Analysis

• Release Notes

• System Admin Guides

• Use Case Analysis

PROFESSIONAL EXPERIENCE

Jenarc Inc., remote, March 2018 - present: Senior Technical Writer

Wrote and edited API documentation for complex online resource for major real estate firm.
Coordinated content for developers worldwide, created and maintained central doc library

API Documentation

  • Edited API source files in Stoplight projects; fixed language and added TOCs, references, etc.
  • Worked with subject matter experts to clarify API design and identify design issues

Lionbridge Technologies, remote, March - September 2018: Senior Technical Writer

Worked with a team to rewrite and reorganize internal documentation into an outward-facing portal for a NoSL SaaS DB Management platform

Technical Documentation

  • Wrote and edited new content on highly technical topics related to database design, ETL, troubleshooting
  • Worked with Lionbridge team on TOC restructuring and DITA-based tagging strategy

Creative Circle, remote, October 2017 - February 2018: Writer / Editor

Freelance writing and editing work for large consulting firm

Pyrr-Humain Communications, remote, December 2016 - October 2017: Writer / Editor

Freelance writing, editing, transcription work

Datastax Inc., remote, February - October 2016: Senior Technical Writer

Managed docset for NoSQL data architecture provider

Technical Documentation

  • Managed large proprietary docset for Apache Cassandra database technology
  • Wrote new documentation in consultation with developers and product managers
  • Updated docset in response to new developments in database tech and architecture
  • Monitored user groups for questions to be addressed in documentation and blog posts

HBO, NYC, April - November 2015: Technical Writer

Organized specifications for online content

Technical Specification documents

  • Coordinated and standardized technical specifications for all production groups
  • Devised templates and organizational scheme for new specification documents
  • Planned Sharepoint interface for document repository

Cancer Outcome Testing and Analysis (COTA), NYC, February - May 2015: Technical Writer

Facilitated Big Data approach to cancer diagnosis and treatment

User Guides

  • Researched, wrote and produced Abstractor and Administrator Guides for this online big-data diagnostic application
  • Produced flowcharts for classifying tumor instances

Uqnic Network, remote, February 2014 - August 2014: Writer/Producer

Developed framework for online tech training course

Online Coursework

  • Wrote interactive tutorial on the Markdown content language
  • Produced tutorial in WordPress, recorded and edited screencasts and voiceovers

November 2013 - February 2015: recuperation from injury due to car accident

Comcast, Philadelphia, March 2013 - October 2013: Technical Writer

As a consultant for Turnberry Solutions, facilitated developer access to cable TV content

API Documentation

  • Documented APIs that provide access to cable TV content

Data Model Documentation

  • Documented the data model used for the database of subscriber security and demographic info

Google, NYC, May 2012 - February 2013: Technical Writer II

As a consultant for Artech Information Systems, wrote Access Guides to Google web resources for outside developers

API Documentation

  • Reorganized and rewrote Google developer notes into guides to Python, Java and Javascript Client Libraries for Google web APIs
  • Wrote line-by-line guides to sample programs demonstrating use of Client Libraries

TD Bank, NYC, March 2012 - May 2012: Business Analyst

As a consultant for Randstad Technologies, aided development process for compliance-mandated financial applications

Design Documentation

  • Developed SRS, SDS, Testing Strategy, Use Cases, Requirements for applications to track high-volume loans

Testing

  • Wrote Test Plan/ Test Cases from Requirements and Use Cases
  • Assisted in testing and recording rest results

Gilt Groupe, Inc., NYC, October 2008 - January 2012: Technical Writer / Analyst

Helped to maintain corporate culture and documented processes, data and apps for rapidly growing startup

Documentation

  • Wrote documentation for in-house apps used for web production
  • Documented ETL procedures and data dictionary for Data Warehouse

Process Analysis

  • Researched procurement / sale / process for e-commerce company
  • Documented these processes in a series of swimlane flowcharts
  • Produced flowcharts as printouts and as interactive web documents

Intranet Administration

  • Chief administrator of Confluence-based company Intranet
  • Organized structure, and subscriber access model
  • Wrote CSS and Javascript to customize layout and appearance

Macrovision, Inc., NYC, April 2008 - October 2008: Senior Technical Writer

Improved usability of this firm's content management suite

Developer Documentation

  • Researched and produced API implementation guides, working from Java source code, design documents, and interviews with developers and product managers
  • Added explanatory comments to API code

Merrill, Lynch and Co., Lawrenceville NJ, December 2007 - April 2008: Business Analyst

Applied analytical skill to guide development of financial applications

Design Documentation

  • Researched and produced Software Architecture Document, data and procedure flows, Use Cases for new loan management applications

Sybase/Aleri, Inc., Newark NJ, December 2007 - April 2008: Technical Writer

Augmented product doc set to increase saleability of this company's CEP applications

Docset Management

  • Reorganized/rewrote 1500 pages of documentation, improving organization, identifying gaps
  • Updated docset to document features of new releases

Release Notes

  • Prepared Release Notes for new releases

Wiki/Knowledge Base maintenance

  • Maintained knowledgebase section of developers’ wiki

Merrill, Lynch and Co., Plainsboro NJ, July 2006 - April 2007: Business Analyst

Completed a variety of tasks crucial to the successful launch of new financial enterprise

User Guides

  • Wrote loan processing procedures using Information Mapping

Process Flows

  • Documented business processes as flowcharts in Visio

Procedure Manuals

  • Wrote compliance-mandated procedural manuals for loan-related business processes

Goldman, Sachs and Co., NYC/Chicago, 2000 - 2006: Technical Analyst / Writer

Provided training and docs for developers of new electronic trading systems

Developers' Guides

  • Wrote guides for creating applications in Java and in C++-based proprietary language

Design Documentation

  • Wrote Inception and Elaboration documents for development of Java-based infrastructure

Online Tutorials

  • Created self-paced tutorials to show quants how to use modeling language to run trading strategies against market simulations

Project Web Site

  • Created project web site on Sharepoint

EDUCATION

MA, English, University of Delaware, Newark, DE
BA, English, Northwestern University, Evanston, IL

PROFESSIONAL TRAINING

Certificate of completion of “Introduction to Google SEO” training at Coursera, 2023
Scaled Agile Framework, SAFe, 2013
Confluence administration and development, StepStone Inc., 2012
Coursework in financial markets and models, Goldman Sachs, 2008
UML training, IBM/Rational
Requirements Management with Use Cases, Rational
Relational Database Design and RDBMS, Oracle Corporation

TECHNICAL SKILLS

Design & Development Tools
Stoplight; Postman; IBM/Rational Rose, SODA, ReqPro; SubVersion, Git
Doc Development & Publishing Tools
Microsoft Word, PowerPoint, Excel, Access, Visio, Project; Adobe FrameMaker, LiveCycle Designer; Wordpress; Confluence, Docbook, Sharepoint; RoboHelp, ForeHelp, DocToHelp; Visio, Omnigraffle
Software / Languages
development in Oracle Forms, Python, SQL, HTML, Javascript; info processing with XML, XSLT; graphics generation with dot language, SVG; web design with CSS; documentation of Ruby, Java, C++, Javascript
Environments
Windows XP, Linux, UNIX, Macintosh

Address

5551 Ivy Path
Stevensville Michigan 49127
347-470-7714
pyrrhumain@gmail.com